Job opportunity: Client Experience Coordinator

The opportunity

Discover Halifax’s Business Events program is growing, both in the volume of business we support and in the level of service we provide to our clients and partners, and we are seeking a Client Experience Coordinator to join our team. This is a dynamic, hands-on role that provides flexible support across the department, including sales administration, marketing, event logistics, group servicing, CRM management, and enhanced client services.

Reporting to the Vice President, Business Events, the Client Experience Coordinator will be an adaptable and organized team member who can move comfortably between priorities, keep projects on track, and ensure the important details are addressed. This role is ideal for someone who enjoys variety, takes initiative, is highly organized, and thrives in a collaborative, fast-paced environment where no two days are necessarily the same.

What success looks like

• Provides responsive, flexible support across the department and adapts to changing priorities.
• Keeps sales, marketing, group servicing, and CRM activities organized and running smoothly.
• Delivers professional, timely service to clients, partners, and internal teams.
• Takes initiative, follows through on details and helps create capacity to support Discover Halifax’s continued growth.

Key responsibilities and duties

Department coordination and administrative support

• Provide flexible administrative and operational support across the Business Events department based on priorities, seasonal demands, and client needs.
• Coordinate projects, timelines, follow-up items, and departmental activities to keep work organized and on track.
• Provide coverage during peak periods, staff absences, and special projects, and identify opportunities to improve processes and efficiency.
• Maintain accurate CRM, database and administrative records.

Client and group servicing

• Support the servicing of confirmed events and respond to client and member inquiries, providing information, referrals, resources, and other approved client services.
• Coordinate client program applications and contracts, including the Conference Development Fund, ICAF, and Halifax Sustainable Events program.
• Provide professional and responsive client service, escalating matters when appropriate.

Sales and client experience support

• Support the sales team with client site visits, familiarization tours, site inspections, planning, and logistics.
• Assist with client-facing activities and help create a professional, welcoming, and positive Halifax experience.

Marketing and event support

• Provide logistical and administrative support for client events, trade shows, program launches, campaigns, content projects, and other marketing initiatives.
• Assist with event materials, communications, registrations, supplier coordination, and other logistical requirements.

Qualifications and experience

• Post-secondary education in tourism, hospitality, event management, business, marketing, or a related field, or an equivalent combination of education and relevant experience.
• At least two years of experience in project coordination, sales or marketing support, client service, event planning, tourism, hospitality, administration, or a comparable role.
• Demonstrated ability to coordinate multiple workstreams, projects, deadlines, and stakeholders while maintaining strong attention to detail.
• Strong written and verbal communication skills, with the judgment to respond directly, seek clarification or escalate matters when appropriate.
• Ability and confidence to be client-facing and represent Discover Halifax professionally.
• Proficiency with Microsoft 365, particularly Outlook, Word, Excel and PowerPoint, and comfort learning and working with CRM or database systems.
• Strong organizational, time-management, and follow-up skills.
• A collaborative, service-oriented approach and the ability to move comfortably between sales, marketing, client-service, and administrative responsibilities as priorities change.

You bring

• A can-do, adaptable approach, and willingness to jump in where support is needed.
• The ability to work independently while knowing when to ask questions, seek direction, or escalate an issue.
• Professionalism, sound judgment, and confidence interacting with clients, partners, suppliers, and internal stakeholders.
• A genuine interest in creating positive experiences for clients and showcasing Halifax as a destination for business events.
• The ability to remain organized and composed in a fast-paced environment with changing priorities.

Position details

This is a full-time position (37.5 hours per week) offered initially as a two-year contract, with the intention that the role will become a permanent, ongoing position with the Discover Halifax team. Located in downtown Halifax, Discover Halifax offers employees a hybrid work arrangement, with two days per week available to work remotely.